Case studies

Qualasept, an aseptic manufacturing company, were looking for an effective and yet cost effective way to monitor customer satisfaction levels on an ongong basis.

Cognisant were able to design a solution, using an innovative email based customer satisfaction system. New customers are surveyed after receiving their first order, to ensure the service relationship starts at a suitably high level.

Customers are then surveyed annually, to ensure the quality of service is maintained. Reports are provided at the … Read more »